Frequently Asked Questions
Your Guide to Understanding Concrete Lifting Solutions
Everything You Need to Know About Saving Your Sunken Concrete
Cost + Value Questions
Q: How much does concrete lifting cost compared to replacement?
A: Concrete lifting typically costs 40-60% less than full replacement. Not only does this save you money upfront, but it also preserves your existing concrete and prevents the disruption of a full replacement project.
Q: Do you offer free estimates?
A: Yes, we provide free, detailed estimates for all concrete lifting projects. Our experienced team will assess your concrete's condition and provide a clear, no-obligation quote.
Q: What payment methods do you accept?
A: We offer multiple payment options including cash, all major credit cards (including AMEX), cheques, and e-transfer. In most cases, no upfront payment is required, and you will receive an invoice once the work is completed.
Q: Is concrete lifting covered by home insurance?
A: While coverage varies by policy, concrete lifting may be covered if the sinking is caused by an insured peril like water damage or soil issues. We recommend checking with your insurance provider and can provide detailed documentation for your claim if needed.
Q: How long does lifted concrete last?
A: With proper maintenance and drainage, lifted concrete can last for many years. The longevity depends on factors such as soil conditions, water management, and the original cause of the sinking.
Process + Technology Questions
Q: How does concrete lifting work?
A: Our concrete lifting process uses specialized equipment to carefully raise sunken concrete by injecting a stabilizing material beneath the slab. This non-invasive technique effectively restores your concrete to its proper level without the need for replacement.
Q: What material do you use to lift concrete?
A: We use a specially formulated polyurethane geo-foam lifting material that's designed to provide long-lasting support while being environmentally safe. This material effectively fills voids and stabilizes the soil beneath your concrete.
Q: How long does the concrete lifting process take?
A: Concrete work can be highly unpredictable, and our aim is to complete most projects within a day or less. However, the exact duration of each project depends on various factors and can vary accordingly.
Q: Can you lift my concrete in winter?
A: Yes, we are capable of operating throughout the year, barring extreme weather conditions such as freezing temperatures and heavy snowfall.
Q: Will the lifting process damage my landscaping?
A: No, our process is minimally invasive and designed to protect your existing landscaping. Our experienced technicians take great care to protect your property throughout the entire process.
Q: How soon can I use my concrete after lifting?
A: Most concrete can be used immediately after lifting, though we recommend waiting 24 hours for heavy vehicles or equipment.
Common Applications Questions
Q: What types of concrete can be lifted?
A: We can lift most types of concrete slabs including driveways, sidewalks, patios, pool decks, garage floors, and walkways. The concrete should be structurally sound and not severely damaged or crumbling.
Q: Can you fix my uneven driveway?
A: Yes, driveways are one of our most common lifting projects. We can effectively level uneven sections to eliminate tripping hazards and improve drainage.
Q: Is my patio/pool deck/sidewalk suitable for lifting?
A: Most concrete surfaces are suitable for lifting. We'll assess your specific situation during the estimate to confirm if lifting is the best solution for your needs.
Q: How much does my concrete need to sink before I should consider lifting?
A: We recommend addressing any noticeable sinking or unevenness promptly. Even a 2-3 cm difference can create tripping hazards and allow water to pool. Early intervention often prevents more serious issues from developing.
Q: Can you fix cracked concrete?
A: While lifting can stabilize concrete and prevent further cracking, crack sealing is not included in the cost of lifting unless explicitly stated in the estimate. We offer crack sealing service at $20 per foot. This process prevents water damage, and we make every effort to blend it with the existing concrete. However, we do not guarantee it will be a cosmetic solution.
Qualifications + Company Questions
Q: Are you licensed and insured?
A: Yes, Level Best Concrete Lifting is fully licensed and insured for your protection and peace of mind.
Q: How long has Level Best been in business?
A: Level Best has established itself as a trusted name in concrete lifting, serving our community with expertise and professional service since 2015.
Q: What areas do you service?
A: We service the entire Lower Mainland, Fraser Valley, Sunshine Coast, and Whistler. We are also able to service Vancouver Island.
Q: Do you offer a warranty?
A: Yes, we stand behind our work with a comprehensive warranty. We'll be happy to discuss the specific terms during your estimate.
Q: What makes Level Best different from other concrete lifting companies?
A: Our combination of experienced technicians, state-of-the-art equipment, and commitment to customer satisfaction sets us apart. We pride ourselves on clear communication, quality workmanship, and long-lasting results.
Timing + Logistics Questions
Q: How soon can you start?
A: Once you accept the estimate, your project enters our queue system. Wait times fluctuate depending on the season, with late Spring until early Fall being our busiest period. You'll receive a confirmation email upon approval. When your name reaches the top of the queue, we'll contact you a few days to a week prior to set up a date.
Q: How do I prepare for concrete lifting?
A: We'll provide specific preparation instructions based on your project, but generally, we ask that you clear the area of any movable items and ensure we have access to the work area.
Q: What happens if it rains on the scheduled day?
A: While we can work in most weather conditions, severe weather may require rescheduling. We'll communicate with you proactively if weather becomes a concern.
Q: Do I need to be home during the service?
A: As long as we have clear access to the work area, you don't need to be present during the service.
Q: How far in advance should I book?
A: We work mostly on a queue system, with longer wait times during the spring and summer. Small jobs in the same area will be grouped together, and projects working with multiple trades receive priority scheduling.
Safety + Maintenance Questions
Q: Is concrete lifting safe for my property?
A: Yes, our concrete lifting process is completely safe for your property. The technique is non-invasive and doesn't require heavy equipment that could damage your landscaping or surrounding structures.
Q: How can I prevent my concrete from sinking again?
A: To help prevent future sinking:
- Ensure proper drainage away from concrete surfaces
- Address any gutter or downspout issues promptly
- Avoid using de-icing chemicals that can damage concrete
- Fix any plumbing leaks quickly as they can affect soil stability
Q: What causes concrete to sink?
A: Concrete typically sinks due to soil erosion, poor compaction, water damage, or changing soil conditions. Understanding the cause helps us provide the most effective long-term solution.
Q: Will lifting fix the underlying issue?
A: Lifting addresses both the immediate problem of uneven concrete and, when combined with proper drainage solutions, can help prevent future sinking. We'll assess any underlying issues during our inspection and make recommendations accordingly.
Q: How do I maintain my lifted concrete?
A: Regular maintenance includes keeping the surface clean, ensuring proper drainage, sealing cracks promptly, and addressing any water management issues around the lifted area.
Ready to take your sunken concrete from hazard to harmony?
We specialize in lifting and levelling settled concrete, providing an efficient, cost-effective alternative to replacement. Our commitment to honest pricing, quality workmanship, and exceptional service is backed by an industry-leading 10-year warranty. When you work with Level Best Concrete Lifting, you're choosing a team that values transparency, integrity, and customer satisfaction.
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